Super Lodge Motel El Paso

Very Poor
Traveller Type: review category business travellers
  : THE MOMENT I STEPPED IN MY ROOM IT WAS POORLY SANITIZED, I always check my rooms as a habit and when I checked under my bed there were cockroaches, the little couch was torn up and completely ruined !! i stepped out and went upstairs to check on my work partner and said his tv didn’t work, non the LESS WE WERE NOT GOING TO STAY THERE, when i went to the desk lady she said shes “ never heard of cockroaches in that room “ I asked her if she wanted to come in with me to check as proof and she “ NO ITS OKAY JUST BRING BACK THE KEY” so I did I asked for the refund and she said no, So I asked to speak with the manager and she said she doesn’t know the manager, I myself tried to contact the manager, continued to email them and no hope until finally called booking.com for where I booked and was no help and they rejected it ?? I DID NOT EVEN STAY THE NIGHT !! I DONT THINK ANYONE WOULD IN THAT SITUATION. AND IS STILL CHARGING ME 164.50 ?? HORRIBLE SERVICE, HORRIBLE HOTEL. FAST FORWARD NOV 17, 2022 MY BANK IS NOW CHARGING ME AGAIN BECAUSE THEY REJECTED MY CHARGEBACK AS FRAUD ?? THE SUPERLODGE IN EL PASO TEXAS IS FRAUD. Please I encourage to any one, do not book here save YOUR MONEY AND TIME AND DONT BOOK HERE !! NOR THE MOTEL OR BOOKING.COM WAS NOT HELPFUL. Only reason I booked was because I am a trucker and most of the hotels weren’t available for 2 separate rooms, and we just wanted to land and sleep at that point after driving and sitting for 15 hours. I WILL DEFINITELY BE TAKING FURTHER ACTION WITH BBB & INSPECTION CHECK, I don’t like being rude or pushy but this is unacceptable I didn’t even spend the night. and being patient with the whole process. I REFUSE TO BE CHARGED FOR A PLACE I DIDN’T EVEN SLEEP IN IM SORRY. TOTALLY TAKING FURTHER ACTION.

Very Poor
Traveller Type: young couple
  : nothing
  : nasty plug has been on fire

Poor
Traveller Type: Traveling as Couple
  : Not very much
  : Did not have a lobby, only a small window. No other contact with staff. No eminities. We stayed the next night in a hotel for less money and full eminities.

Poor
Traveller Type: young couple
  : Not very much
  : Did not have a lobby, only a small window. No other contact with staff. No eminities. We stayed the next night in a hotel for less money and full eminities.

Very Poor
Traveller Type: Business Traveler
  : THE MOMENT I STEPPED IN MY ROOM IT WAS POORLY SANITIZED, I always check my rooms as a habit and when I checked under my bed there were cockroaches, the little couch was torn up and completely ruined !! i stepped out and went upstairs to check on my work partner and said his tv didnt work, non the LESS WE WERE NOT GOING TO STAY THERE, when i went to the desk lady she said shes never heard of cockroaches in that room I asked her if she wanted to come in with me to check as proof and she NO ITS OKAY JUST BRING BACK THE KEY so I did I asked for the refund and she said no, So I asked to speak with the manager and she said she doesnt know the manager, I myself tried to contact the manager, continued to email them and no hope until finally called booking.com for where I booked and was no help and they rejected it ?? I DID NOT EVEN STAY THE NIGHT !! I DONT THINK ANYONE WOULD IN THAT SITUATION. AND IS STILL CHARGING ME 164.50 ?? HORRIBLE SERVICE, HORRIBLE HOTEL. FAST FORWARD NOV 17, 2022 MY BANK IS NOW CHARGING ME AGAIN BECAUSE THEY REJECTED MY CHARGEBACK AS FRAUD ?? THE SUPERLODGE IN EL PASO TEXAS IS FRAUD. Please I encourage to any one, do not book here save YOUR MONEY AND TIME AND DONT BOOK HERE !! NOR THE MOTEL OR BOOKING.COM WAS NOT HELPFUL. Only reason I booked was because I am a trucker and most of the hotels werent available for 2 separate rooms, and we just wanted to land and sleep at that point after driving and sitting for 15 hours. I WILL DEFINITELY BE TAKING FURTHER ACTION WITH BBB & INSPECTION CHECK, I dont like being rude or pushy but this is unacceptable I didnt even spend the night. and being patient with the whole process. I REFUSE TO BE CHARGED FOR A PLACE I DIDNT EVEN SLEEP IN IM SORRY. TOTALLY TAKING FURTHER ACTION.

Very Poor
Traveller Type: Traveling as Couple
  : nothing
  : nasty plug has been on fire

Very Poor
Traveller Type: review category business travellers
  : Location
  : Shower tiles falling off, plastic forks in sink drain, stains on pillow cases and sheets, checkin person with no care about her job. Shameful that priceline has this location on their site.

Very Poor
Traveller Type: Solo Traveler
  : Very dirty, very poor maintenance
  : Bat

Very Poor
Traveller Type: solo traveller
  : Very dirty, very poor maintenance
  : Bat

Very Poor
Traveller Type: Business Traveler
  : Location
  : Shower tiles falling off, plastic forks in sink drain, stains on pillow cases and sheets, checkin person with no care about her job. Shameful that priceline has this location on their site.