SpringHill Suites by Marriott Oklahoma City Midwest City Del City

Wonderful
Traveller Type: young couple
  : If there are pictures of a bar available, have a bar available. If the hotel has since closed the bar then change the pictures.

Fair
Traveller Type: family with young children
  : Large room. Breakfast was ok but not great. They have laundry, which is one reason I booked, but no change available and only one dryer and one washer for the huge hotel. I couldn't do the laundry until a day after I arrived because it was occupied for 4 hours straight. I finally gave up. We were there 3 nights. I asked for clean towels, trash taken out and beds to be made up after our first night and was told we don't do that.because the policy was tgat I was only allowed a refresh after my second night???? The front desk clerk acted like I should know this. However, I was able to take my trash out myself, make my own bed, and bring all my dirty towels to the front desk, and they would give me more. I find this unacceptable. You are in the service industry, and I was under the assumption that I was paying for a room and service. It's very frustrating. I also saw housekeeping staff sitting in the area where the luggage carts are on their phones and in the lobby at the small tables, I assume on break. After the morning shift in the early evening, late afternoon. If you have staff at those hours, why could you not honor my request. In addition, I got service one day for 3 nights. Come on??? The day I was scheduled for service, a housekeeper came to my room at 8 am. We were still there. I was unable to ask her to come back later or ask for our beds to be made due to the language barrier. However, she was very nice and gave us clean towels. Is that what a refresh is? Disappointed, this marriot property did not live up to my brand expectations. I forgot to mention the pool needs attention. Smelled weird strange color. Cabinets in bathroom chipped and peeling.
  : Please see above.