Holiday Inn Express Costa Mesa an IHG Hotel

Good
Traveller Type: family with young children
  : Ease of check in
  : The breakfast offered could use some work.

Poor
Traveller Type: young couple
  : The hot breakfast was not served because of remodeling. There was a cold breakfast of old hard boiled eggs, yoghurt, a bagel and cream cheese and a granola bar. There was also juice.
  : They could have been honest from the start and just let us know that the hotel was under renovations. We would have stayed somewhere else up the stree that offered the same.

Very Good
Traveller Type: family with young children
  : It was clean and located just 2 miles from all the stuff in Costa Mesa.
  : No pool. The parking was difficult, and it was not as ADA friendly as I would have liked.

Good
Traveller Type: solo traveller
  : Proximity to appointment
  : The property was being renovated and that impacted noise and amenities

Poor
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children
  : Spacious room and location.
  : Warning! This hotel is under renovation! Only first floor rooms were available when we stayed in July...did not like as safety is a factor for me and my son. My reservation showed Breakfast Included but "breakfast" was a paper bag with a bagel, yogurt, apple and water, so keep in mind you will still have to go out and pay for something to eat. It shows Pool Closed but there is actually no pool. On Monday when we had to go out to get breakfast, there was a big rig dropping off a delivery of supplies for the renovation. It was parked blocking the entrance so we could not get out. Luckily, they were at the end of unloading, so we only waited 10min. After eating breakfast, we returned to find another truck blocking the entryway again and this one was fully loaded. Now we had to find parking in a neighborhood and walk back to the hotel (while my son wasn't feeling well). When it was time to check out at 12pm, the truck was still there and now we had to walk back to the car with all of our luggage. It would have been very stressful if someone had a flight to catch! It seems this happens on weekdays and the front desk said renovations should be completed in August.

Disappointing
Traveller Type: group
  : Was not informed of hotel in the middle of renovations when booking. The staff insisted that it was listed on booking but it’s not then proceeded to tell me that he had been dealing with the issue of weeks indicating he in fact new it wasn’t listed on booking because I was not the only guest to complain. Decided to stay because it was for a weekend and the construction workers weren’t working but when I got up to my room the shower did not work nor the hot water from the sink. When I went to ask if we could just get a refund and check out the staff member told me the water should be on in the next 30 minutes and he a manager wouldn’t be available til the following day to address my concerns and that since they’ve been having this issue for a while he’ll put notes on my account and the manger would discount me. The water didn’t end up getting hot til the following morning and when I checked out was told my discount wouldnt be guaranteed and a manager was still “unavailable” but will email me. I will be calling and following up with a manger.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : I like the location and the breakfast was good.
  : I didn’t not like that I wasn’t told there was construction it was very nosey and I couldn’t sleep in like I would have liked too. I also was expecting a pool but there was none.