DoubleTree by Hilton Cleveland/Downtown Lakeside

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : I like how clean and spacious it was and how they serve cookies
  : There’s no free breakfast

Very Poor
Traveller Type: family with young children
  : Nothing it was very dirty and not clean at all it had a very bad smell too
  : Nothing

Pleasant
Traveller Type: review category business travellers
  : Good to stay for one or two nights max - good location.
  : Hotel needs renovation! No place to eat around (and no restaurant at the hotel that could be used for dinner)

Very Good
Traveller Type: solo traveller
  : I had a splendid overnight — beautiful bed linens, nicely maintained and appointed room. Onsite parking and proximity to sights simply cannot be beat.
  : Facilities were advertised one way but were quite another. Coffee station was only open during breakfast and seemed overrun. (Packages of wholesale PopTarts — you couldn’t even tell what flavor they were. Like someone got a big box at Costco.) The onsite restaurant was not open during evening; I ate at the bar (meal was fine). What was infuriating was the fact that Hilton does not provide an adequate bar — I was told no cherries, no fruit garnish for 5 cocktail. Beyond ridiculous- skimping on cocktail garnishes? If you close two restaurant/cafes, at least have a fully operating and functioning bar. Everything seemed rather haphazard. Hotel was saved by quality of rooms snd parking and location.

Disappointing
Traveller Type: young couple
  : Location, staff and cookies.
  : Very outdated for the price.

Disappointing
Traveller Type: young couple
  : location
  : Hotel lobby furniture dirty, carpets in the halls dirty

Poor
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : The location was great for what we had planned in the city. It’s a super easy walk to the Rock Hall of Fame and the USS Cod. Pretty close to baseball stadium.
  : No cookies offered at check-in. We had 2 rooms for 3 nights and had absolutely no maid service. Front desk never notified us of that at check-in, if that is their normal procedure. So no coffee or cups were replenished and most importantly we had the same towels for 3 days. That wouldn’t be a problem if the bathroom had a ventilation fan to clear the room of humidity and the towels had a fighting chance to dry. The smoke alarms have 2 green lights that blink every 5 seconds and emit a strobe light effect when the lights are off. Not exactly welcoming for sleep. We hung a baseball cap over it to try to darken the room. Parking is $30/day but we were charged $90/day. Thank goodness we checked the emailed receipt upon returning home. We did get the additional $180 refunded, but it was a challenge to get the phone answered by hotel staff.