Holiday Inn Express - Chester an IHG Hotel

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : The strong smell of weed waking me up at 11:30 and then the air conditioner giving its best impression of a freight train for an hour at 1:30 in the morning. Turning it off oddly only made the noise worse.

Very Poor
Traveller Type: family with young children
  : The lobby was clean and inviting and thebstaff was friendly
  : The room I booked was supposed to have a sofa bed because i had 3 people that was going to stay. It did not. The room smelled like wet dog, the television had a horrible humming sound, so we couldn't watch it, the bed was not comfortable at all and there was a huge hold that had been cut out under the bathroom sink. I asked for another room, but there were no other rooms like the one I was in. The front desk staff did come up and spray some febreeze to help the smell buy that didn't last too long. My husband was also not able to come up with us because, again, there was no pull out sofa for either him or my child to sleep on, and 3 people were not fitting in one bed. When I complained, the only compensation the hotel offered was $70.00 refund. That is insane. I will never stay at another Holiday Inn express again.

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: review category business travellers
  : Very quiet. Sign at front desk reinforced the “quiet time” expectations. Quality of front desk staff.

Poor
Traveller Type: young couple
  : The outlet in the bathroom didn’t work, the hot water took a long time to get hot, the base around toilet was dirty, baseboards around room were dirty, their was a hole in the ceiling and finally you could tell damage was done to the room and it was painted over.
  : Wi-Fi

Pleasant
Traveller Type: family with young children
  : Walls are very thin, heard doors slamming all night, disturbing my sleep. Next day could hardly walk down the hallway because housekeeping had totally cluttered it with dirty linen and housekeeping carts. And room was really overpriced, not to have the luxury of quietness.

Very Poor
Traveller Type: group
  : Excellent staff
  : The hotel phone in room does not work. I first had to call from my cell to ask when the loud music at 11:30pm would stop and they explained it would end at midnight when the bar across the street closed. After midnight I had to call the manager because someone was screaming and banging on the door on our hall cussing the person who was inside to let them in. The manager went up and tried to resolve the disturbance. I called 9-1-1 when it continued to escalate and they said they had officers here. They took the man and at 1am came back up repeatedly banging on the door for the people inside to let them in. We came with our high school chorus group so all the teens are terrified! Zero sleep!!