Extended Stay America Suites - Charlotte - Airport

Very Poor
Traveller Type: Business Traveler
  : The area outside smelled like pee, there were roaches in the bathroom, trash in between corners, ant heads in the sheets. The room was dirty.

Disappointing
Traveller Type: Family with Young Children
  : The location
  : I checked into the wrong property, this property couldn't accommodate my family size, so I wasn't able to stay. Originally was supposed to be at a different location, I didn't like the fact that the rooms were to small to accommodate my family.

Poor
Traveller Type: Family with Young Children
  : The staff was friendly.
  : There were no coffee pots or coffee/breakfast available. There were roaches in the room. No other amenities. Walls and doors were filthy. Price and deposit of room was not worth it.

Very Poor
Traveller Type: Family with Young Children
  : Didn't like anything.
  : The service was terrible and my cousin's room had roaches and in my room my daughter's friend had a bug in her hair that morning.

Very Poor
Traveller Type: Traveling as Couple
  : When checking in after hours you must sit outside and use a phone to call an operator to call someone to meet you at the lobby to check in. The employee who came down to check me in after calling was very rude. The first room they tried to give me wouldn't unlock so I waited in the dark parking lot for 10 minutes while he went and got a key for another room. When we got into our room, the neighbors started bouncing a basketball on our walkway outside our window. This was at 2am. When he finally stopped, the live in room across from us had a screaming match and were fighting until 7am when we left. If you check out early, they'll ask you to slide your key under the door and then call back hours later when someone is finally in the office to officially check out. The room we got was disgusting, my white socks were black before i even finished unpacking. There was mold on the kitchen table and chairs as well.

Poor
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Solo Traveler
  : Staff were helpful
  : Where to begin,The room was filthy and stank of smoke. There was leftover food on the bedside table. There were cars and noise all through the night, i maybe managed 3 hours sleep. I only stayed 1 night and tried to get a refund for the other nights but had no contact, I was tempted to leave before I slept. I will never stay there again.There was also no mention of a 150 dollar deposit until check-in.

Very Poor
Traveller Type: Family with Young Children
  : The price
  : The room wasnt clean, trash was not disposed of. Roaches crawling. Broken sink. All bad

Very Poor
Traveller Type: Traveling as Couple
  : They gave us the run around. Checked us in to a room that was not clean
  : This hotel was horrible. We had to wait 2 hrs to check in because none of the rooms were clean. When we finally got a room the room was still dirty. I told the person at the desk and they moved us to another room. I will never go to that hotel again.

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : The hotel room wasnt ready when I arrived so I had to wait 30 mins. The room was absolutely disgusting. The window curtain was sheer and Im pretty sure someone could see me changing. The curtain had vibrant brown stains and the bathroom smelled like p