Extended Stay America Suites - Chantilly - Dulles

Very Poor
Traveller Type: group

Poor
Traveller Type: family with young children

Poor
Traveller Type: young couple

Fair
Traveller Type: family with young children
  : The room was large with a kitchenette, but no crockery. Bed was comfortable and it was close to the airport.
  : I arrived late, after 2am, but had listed 'next day arrival'. When I arrived I was told that the system had done an automatic sweep and because I had arrived after 1am my booking had been cancelled. Obviously nobody had come and booked the room after 1am, but because the computer now viewed it as the following day, the room was listed as booked due to having been booked for the upcoming night. So I wasn't allowed to have the room even though it was empty as I should have been in it!! The lady had to create a new booking for me. In total this took about half an hour. The lady was pretty abrupt with me at first when i was trying to understand why I couldn't access my empty room, she became nicer when she realised I wasn't going to kick off. Seems crazy that a clear system error can't be over-ridden. Not a great arrival and I wouldn't go back.

Pleasant
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Disappointing
Traveller Type: group

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children
  : Location was good , room clean
  : Air conditioning stop working for a couple of hours, got it working again stop again and the roaches , never had this problem at your hotel before

Good
Traveller Type: review category business travellers