Riverfront Studio and Resort

Very Good
Traveller Type: Family with Young Children
  : Breakfast was not provided but there is a Starbucks off the lobby.
  : No breakfast provided, no coffee provided even though theres a small hotel coffee maker, lots of hidden fees like parking and resort fees

Very Poor
Traveller Type: Business Traveler
  : The room is clean, comfortable and thoughtfully laid out. And if you're skiing, you'll be spoiled by the ski valet and gondola mere steps from the hotel. Three hot tubs overlooking Eagle River were a treat after a day of skiing. If you decide to book and stay in this property, you'll absolutely love it. Just be sure you're going in with both eyes open in terms of the hidden fees.
  : We've stayed at Vacasa-managed properties in the past, but this will be the last time. We booked this property thru Booking.com, and during the checkout process, the price was marked "the final price shown is the amount you'll pay to the property." But after payment, Vacasa disclosed additional fees: $45/night for valet parking, $35/night resort fee and a separate $50 "booking fee." There is no free parking with this property, despite Vacasa's claims otherwise. After two 30-minute calls and a series of emails, Vacasa finally refunded me for these undisclosed fees. While en route to the property, I received a text message that a technician would be coming to the room "early the next morning" to repair the fireplace. I responded several times (via voice-dictated text message) asking Vacasa to call me instead of texting (because I was driving), so that we could better understand the timing of the technician's arrival and thus plan around it. Vacasa never called me -- and the technician never came during our two-night stay. Vacasa demonstrated serious mismanagement and communication failures for this booking. Fortunately, the property itself is amazing, so our actual stay was absolutely enjoyable.