Holiday Inn Express Albany Downtown an IHG Hotel

Pleasant
Traveller Type: Family with Young Children
  : Very good for downtown Albany, decent room.
  : Air conditioning was broken, so it was far too hot. Location is quite isolated, especially the car park - doesnt feel a place to wander around alone, especially at night.

Wonderful
Traveller Type: Solo Traveler

Very Poor
Traveller Type:
  : Sketchy location. People hanging out in parking lot in beach chairs. We didn't even go in.

Poor
Traveller Type:
  : This hotel was shut down and I was not notified.

Very Poor
Traveller Type: Family with Young Children
  : They cancelled our room and we were never informed. We had to find a place at night.

Very Poor
Traveller Type:
  : The hotel was closed and they notified me less than 24 hours before check in
  : HORRIBLE EXPERIENCE

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Everything

Good
Traveller Type: Family with Young Children
  : The room was pleasant, clean and comfortable. We had a sort of accidental upgrade as they had just added second beds to the king rooms, so we had two beds! The breakfast was nice and the reception staff were friendly.
  : [July 2023] The hotel is currently being used to house immigrants awaiting visa applications and we were unaware of this at the time of booking. We would have appreciated being told that we would still be welcome and that it wouldn't interfere with our enjoyment of the hotel. The presence of numerous security guards inside and outside of the hotel was disconcerting. We didn't feel unwelcome but felt that we perhaps shouldn't have been there. There didn't appear to be any other guests staying there at the time and we felt a bit uncomfortable. The location is dismal and unwelcoming - it's surrounded by concrete - empty car parks, highway overpasses and abandoned buildings. It's also not that close to the centre of the city. The hotel also didn't have any tourist information available e.g. a city guide, transport information and restaurant recommendations.

Very Poor
Traveller Type: Solo Traveler
  : Nothing in particular
  : Someone gained access to my room at 1am in the morning while I was sleeping. They had a working key card and managed to unlock the LOCKED deadbolt. The only thing that stopped them was the latch over the door. I notified the staff at the hotel and they did absolutely nothing about it. I even called guest services who also did absolutely nothing about it.

Very Poor
Traveller Type: Family with Young Children
  : We like nothing about this visit. We had booked three rooms and we were denied access to any of them. We were told our reservations had been canceled to make room for migrants. Since I had already paid for the three rooms this was totally unacceptable to us. We had to go elsewhere to find accommodation this was a very sad experience for us. I'm very disappointed.
  : We were not notified that our reservation for three rooms have been canceled prior to our arrival. I was disappointed to get there and have nothing. I can't see anything that would convince me to book there again after this.